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New Microsoft Update Leads to Printer Issues

March 19, 2021

On March 9th, patch Tuesday, Microsoft released a cumulative update with dozens of patches in it. One patch was a printer security patch, and it has not been behaving well with some printer drivers.

Since that date we have had several calls from customers, and this is what they are telling us: When they go to print something out their entire machine crashes with the BSOD (Blue Screen of Death)! The stop code on the BSOD is listed as “APC_INDEX_MISMATCH”.

Thankfully, Microsoft released a new cumulative update on March 15th that fixes this issue, however, it may not appear on your list of updates. If you are experiencing this issue call and ask to speak to one of our technicians and they can remote into your PC and take care of this bad Microsoft update for you.